The privacy of your personal information is very important to us. This statement outlines what personal information Hoopla Software, Inc. ("Hoopla") collects about you and how we use it in the Hoopla software, widgets, products and services, and our website located at www.hoopla.net (the “Site”) (collectively, the “Service”). If you have any questions or concerns relating to privacy or security, please send an email to firstname.lastname@example.org
Hoopla complies with the U.S. – E.U. Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal data from European Union member countries. Hoopla has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Hoopla’s certification, please visit http://www.export.gov/safeharbor.
Service Provider Collection And Use
Hoopla collects information under the direction of its Clients, and has no direct relationship with the individuals whose personal data it processes. Hoopla works with its Clients to help them provide notice to their customers concerning, the purpose for which personal information is collected. Service Provider, Sub-Processors/Onward Transfer
Hoopla may transfer personal information to companies that help us provide our service. Transfers to these third parties are covered by the provisions in this Policy regarding notice and choice and the service agreements with our Clients.
Access to Data Controlled by our Clients
Hoopla has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to the Hoopla’s Client (the data controller). If the Client requests Hoopla to remove the data, we will respond to their request within 30 business days.
Hoopla will retain personal data we process on behalf of our Clients for as long as needed provide services to our Client. Hoopla will retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use session ID cookies within our platform. We link the information we store in cookies to personally identifiable information you submit while using our service. However, session ID cookies expire when you close your browser.
If you reject cookies, you may still use our site, but your ability to use some areas of our site will be limited.
We use our third party tracking-utility partner to gather certain information automatically and store it in log files when you use the service. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. Information Related To Data We Collect About You
What Information We Collect
Personal Information: To use the Service or to contact us for information about our services, you will have to provide the personal information needed to activate your account. By "personal information," we mean data that is unique to an individual, such as your name, e-mail address, company information, and the username, password and security token for your Salesforce.com account.
Non-Identifiable or Aggregated Data: When you interact with Hoopla through the Site or Service, we receive and store certain personally non-identifiable information. Such information, which is collected passively using various technologies, cannot presently be used to specifically identify you. Hoopla may store such information itself or such information may be included in databases owned and maintained by Hoopla affiliates, agents or service providers. This Site may use such information and pool it with other information to track, for example, the total number of visitors to our Site, the number of visitors to each page of our Site, the domain names of our visitors' Internet service providers, and how our users use and interact with the Service. Also, in an ongoing effort to better understand and serve the users of the Service, Hoopla often conducts research on its customer demographics, interests and behavior based on the personal information and other information provided to us. This research may be compiled and analyzed on an aggregate basis. Hoopla may share this non-identifiable and aggregate data with its affiliates, agents and business partners, but this type of non-identifiable and aggregate information does not identify you personally. Hoopla may also disclose aggregated user statistics in order to describe our services to current and prospective business partners, and to other third parties for other lawful purposes.
We use other third parties such as an email service provider to send out emails on our behalf. When you sign up for our services, we will share your personal information only as necessary for the third party to provide that service.
Hoopla utilizes generally-accepted security measures (such as encryption) to protect against the misuse or unauthorized disclosure of any sensitive personal information you submit to us (such as log in information). However, like other Internet sites, we cannot guarantee that it is completely secure against attempts to evade security measures or intercept transmissions over the Internet. You are responsible for maintaining the security of your username and password for the Service.
The cookie feature can be turned off on your browser. For more information on turning off the cookie feature, consult your browser "Help" section. If you choose to turn off cookies, you can still access the Service, but you may not be able to utilize all of its features. In addition, you might have to "refuse" a cookie each time you encounter one searching the Service.
The Service is not targeted to people under the age of 18, and Hoopla does not knowingly collect personal information from children under the age of 18. If you become aware that a child has used the Service and/or provided personal information, please contact Hoopla immediately at email@example.com. If we become aware that a child under the age of 13 has provided personal information, we will promptly remove such information from our servers.
You can use the Site without providing any personal information. If you choose not to provide any personal information, you may not be able to use certain parts of the Service. Access To Personal Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete/deactivate it by making the change on our member information page or by emailing our Customer Support at firstname.lastname@example.org or by contacting us by telephone or postal mail at the contact information listed below. We will respond to your request to access within 30 days.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
We post customer testimonials/comments/reviews on our web site which may contain personally identifiable information. We do obtain the customer's consent via email prior to posting the testimonial to post their name along with their testimonial. If you want your testimonial removed please contact us at email@example.com
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