customer support & call centers
Improve Call Center Employee Engagement and Customer Support with Real-Time Performance
Want to reduce handle time while keeping agents energized throughout the shift? Customer support teams operate in a high-pressure environment where speed and service quality matter equally. Hoopla supports call center employee engagement by bringing live performance metrics to TVs across your office so agents can see exactly how they’re performing in real time. Broadcast metrics like tickets handled and first response time to give agents immediate feedback and create healthy competition. When performance is visible, agents stay focused, motivated, and aligned on delivering faster, better support.
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More Tickets Handles and Faster Time to Resolution
Support teams perform best when progress is visible and goals feel achievable. Hoopla Leaderboards highlight agents who are reducing Average Handle Time (AHT) and resolving tickets quickly, encouraging others to push for faster service. Track Time to Resolution (TTR) across the team and celebrate improvements with automated Newsflashes when milestones are hit. Turning everyday performance metrics into friendly competition keeps agents engaged while driving measurable efficiency gains.
Want to Increase and Decrease the Most Important Customer Support and Call Center Metrics that Matter the Most to You?
Gamification for call centers has been proven to reduce handle time and agent burnout.
Hoopla makes every shift feel like a team sport with live scoreboards that drive your team to push harder before the clock runs out.
- Tickets handled & first response time
- Average handle time (AHT) reductions
- Time to resolution (TTR) tracking
- Schedule adherence and utilization rate
- Absence and tardiness rate visibility
- Hourly competition broadcasts across locations
See your wins come to life
