customer success
Dramatically Improve Customer Success Metrics with Gamification Software
The CSM team is crucial to your company’s success. They’re on the front lines talking to customers, working with them to ensure that each customer sees value in your product. Their efforts often go unnoticed by other parts of the company, but Hoopla solves that problem by showcasing KPIs on TVs throughout your office with gamification software.
Book a Demo and Ask About our Free 30 Day Trial
Book a demo and learn about our no-cost and fully-supported 30 day free trial for all of your customer success team members.
Looking to keep your Customer Success team focused on renewals and expansion opportunities?
Rally your team around the right metrics by displaying Leaderboards that showcase top reps for renewals and expansions. Set up a Newsflash that triggers when the team hits its target renewal rate, celebrating their efforts and encouraging them to keep pushing. Recognizing your team for the important work they’re doing will create a culture of celebration and motivate them to new heights.
Need a way to bring visibility to churn numbers and at-risk accounts?
Churn affects the whole company, but gaps in inter-department communication can mean that churn goes unmitigated or worse – unnoticed. Hoopla can help involve the whole company by bringing visibility to the churn data and displaying a list of at-risk customers. You can even set up Newsflashes that trigger when an at-risk account is saved!
Hoopla’s employee engagement solutions
Hoopla’s employee engagement solutions give CS teams real-time visibility into churn risk, expansion revenue, renewal rates, and onboarding speed.
When everyone can see how the team is doing, accountability becomes self-sustaining, and wins get celebrated the moment they happen.
- Churn rate and retention tracking
- MRR/ARR expansion revenue
- Multi-year renewal performance
- Onboarding time-to-value metrics
- Product adoption and health scores
- Time to first reply and resolution speed
See your wins come to life
