FAQ
Everything You Need to Know About Hoopla’s Gamification Solutions
Find quick answers to common questions about setup, features, and how Hoopla helps teams stay motivated, aligned, and performing at their best.
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What is Hoopla?
Hoopla is the original gamification and recognition platform built to motivate teams through real-time performance visibility, competition, and celebration. Founded in 2010, Hoopla created the gamification category and has led the industry ever since.
Hoopla is an automated, real-time motivation and recognition solution designed for competitive teams and high-performance cultures that strive for operational excellence through positive reinforment.
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How Does Hoopla Work?
Hoopla pulls live performance data from the systems your team already uses and transforms everyday metrics into:
- Real-time leaderboards
- Competitions and contests
- Automated celebrations
- Recognition moments
Performance becomes visible, wins are celebrated instantly, and motivation stays continuous – not reactive.
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What Makes Hoopla Different From Other Gamification Platforms?
Hoopla stands apart in several key ways:
- Category Creator – Hoopla created the gamification and recognition space in 2010.
- Proprietary Hardware + Software – Unlike others, both are fully owned and built by Hoopla.
- Free Hoopla Hardware for In-Office Screens – 99.998% screnn uptime.
- Built-in Rewards Store – Incentivize performance directly within the platform.
- Native Mobile App – Designed for remote and hybrid teams.
- Exclusive Salesforce Widget – The only gamification company with a widget that displays live leaderboards directly on the Salesforce home page.
- Dedicated Customer Success Team – Provides strategic guidance, industry best prectices, and motivation frameworks used by leading organizations.
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Who Is Hoopla Designed For?
Hoopla is ideal for:
- Sales teams
- Customer support teams
- Customer success teams
- KPI-driven organizations
- Any competitive, performance-focused team
If your culture values accountability, visibility, and recognition, Hoopla is built for you.
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Does Hoopla Work For Remote Or Hybrid Teams?
Yes. Hoopla was built to support in-office, remote, and hybrid environments.
Teams can engage through:
- In-office TV displays (via proprietary hardware)
- Secure URL links (hardware-agnostic option)
- Native mobile app for real-time access anywhere
- Embedded Salesforce Widget
- Embedded Sharepoint feed
Everyone sees the same leaderboards and competitions – whether they’re in the office or remote.
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What Boadcasting Options Does Hoopla Offer?
Hoopla offers multiple flexible broadcasting options:
- Proprietary Hoopla Hardware – Provided at no cost for in-office display.
- URL Links – Use any TV or browser (hardware-agnostic).
- Mobile App – Real-time access on iOS and Android devices.
- Secure Streaming – Use a wide range of client-approved hardware
This ensures your team stays connected and engaged no matter where they work.
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What Is The Salesforce Widget?
Hoopla is the only gamification platform with a native widget inside Salesforce.
Leaderboards appear directly on the Salesforce home page when users log in – mirroring the same experience displayed on office TVs. This keeps peformance visible at the exact moment reps are working inside their CRM.
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Does Hoopla Offer Rewards And Incentives?
Yes. Hoopla includes a built-in rewards store that allows organixations to:
- Offer prizes and incentives
- Tie rewards to performance milestones
- Reinforce positive behaviors
Recognition and rewards are seamlessly integrated into the platform.
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What Kind Of Support Does Hoopla Provide?
Hoopla’s Customer Success Team goes beyond basic support.
They provide:
- Gamification strategy guidance
- Industry best practices
- Motivation frameworks used bu high-performing teams
- Ongoing throught leadership
Hoopla partners with leaders to create cultures of competitive camaraderie – not just competitions.
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What Types Of Metrics Can Hoopla Track?
Hoopla tracks the metrics that matter most to your organization. Common examples include:
- Revenue
- Calls made
- Meeting booked
- Opportunities created
- Closed deals
- Service KPIs
- Operational metrics
Track the KPIs that matter most to you.
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Why Do Companies Choose Hoopla?
companies choose Hoopla because it:
- Makes performance impossible to ignore
- Drives continuous motivation
- Creates positive competition
- Reinforces accountability
- Celebrates wins in real time
- Strengthens team culture
Hoopla transforms everyday work into a visible, engaging, and rewarding experience.
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What Integrations Does Hoopla Have?
Hoopla offers a wide-range of integrations including:
- Salesforce
- Microsoft Dynamics
- Hubspot
- Google Sheets
- Talkdesk
- Slack
- Rest API
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How Long Does It Takes To Get Hoopla Implemented?
Our experienced customer success team will have leaderboards up and running within days